33md's Privacy Policy
The security of your personal information is our highest priority. This policy clearly explains how 33md collects, uses, and protects your data.
1. Introduction & Scope
33md ("we", "us", or "the platform") is a secure and reliable online gaming and betting service provider. This privacy policy is written for users in Bangladesh and describes how we collect, store, process, and protect your personal information.
This policy comes into effect when you use 33md's website or services, create an account, make a deposit, or play games. Please read this policy carefully. If you have any questions, contact our support team.
This privacy policy works as a complement to the Terms & Conditions. Both documents together govern the relationship between you and us.
2. What Information We Collect
We collect only the information necessary to provide our services. The different categories are explained below:
2.1 Identity & Contact Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification when required)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay mobile banking account numbers (for transaction reference only)
- Deposit and withdrawal history
- Transaction amounts and dates
Important: We never collect your mobile banking PIN or password, and we do not share it with any third party.
2.3 Gaming Activity Information
- Betting history and game logs
- Bonus and promotion usage
- VIP level and rewards records
- Game preferences and session duration
2.4 Technical Information
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Site access times and navigation patterns
3. Purpose of Using Your Information
We use your information for the following legitimate purposes:
3.1 Service Delivery & Operation
- Creating and maintaining your account
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
- Running and managing game services
- Providing bonuses and VIP benefits
- Verifying your identity and age (only users aged 21 or above may open an account)
3.2 Security & Fraud Prevention
- Detecting unauthorized access to accounts
- Monitoring suspicious financial transactions
- Verifying information required to prevent money laundering
- Ensuring SSL encryption and secure connections
3.3 Customer Support
- Resolving your complaints and issues
- Providing 24/7 support via live chat and email
- Ensuring responsible gaming support
3.4 Service Improvement
- Improving platform performance and user experience
- Planning the addition of new games and features
- Identifying and resolving technical issues
4. Sharing Information with Third Parties
33md does not sell your personal information or disclose it to third parties for commercial purposes. However, sharing information may be necessary in certain situations:
4.1 Service Provider Partners
Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) may access necessary technical data within the scope of service delivery. These providers operate under strict confidentiality agreements.
4.2 Payment Processing
To complete your transactions, limited transaction-related information is sent to the systems of bKash, Nagad, Rocket, and Upay. Each payment method has its own privacy policy.
4.3 Legal Obligations
We may be required to disclose relevant information under a court order or lawful directive from a competent authority. In such cases, we will provide only the minimum information necessary.
5. Data Storage & Security Measures
5.1 Retention Period
We retain your information only for as long as it is necessary to provide services or meet legal obligations. Even after an account is closed, financial transaction records may be retained for a specified period for legal reasons.
5.2 Technical Security
- SSL/TLS Encryption: All data transfers are completed through encrypted connections
- Data Encryption: Stored sensitive information is kept in encrypted form
- Access Control: Only authorized personnel can access information on a need-to-know basis
- Security Monitoring: Systems are monitored continuously
- Regular Audits: Regular testing is conducted to identify security vulnerabilities
5.3 Your Responsibilities
The security of your account also partly depends on you. Use a strong password, do not share your login details with others, and notify our support team immediately if you notice any suspicious activity.
6. Cookie Policy
The 33md website uses cookies. Cookies are small text files stored in your browser that help improve the website's functionality.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security — these cannot be disabled
- Functional Cookies: Used to remember your preferences and language settings
- Analytical Cookies: Collect anonymous usage data to improve our services
You can manage cookies through your browser settings. However, disabling essential cookies may affect some important website functions.
7. Your Rights
As a 33md user, you have the following rights over your personal information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your information in certain circumstances.
Right to Restriction of Processing
In some cases, you may request that processing of your information be limited.
Right to Portability
You may request your information in a structured, machine-readable format.
Right to Object
You may object to the use of your information for specific purposes.
To exercise any of the above rights, email us at [email protected] or contact us via live chat. We will process your request as quickly as possible.
8. Protection of Minors
33md is for users aged 21 and above only. We do not intentionally collect or process information from minors. If we become aware that information from a minor has been submitted to us for any reason, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please notify us immediately at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.
9. International Data Transfers
Servers of our game service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that all data transfers are carried out with appropriate security measures in place, and that data protection standards are maintained through agreements with third parties.
10. Third-Party Links & Services
Our platform uses software from game providers. These providers may have their own privacy policies that differ from ours. We are not responsible for the privacy practices of third parties. Please review their policies before using their services.
11. Policy Changes & Notifications
33md may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
We can provide previous versions of this policy upon request. If you have questions about any part of the policy, please contact us.
12. Contact Us
For any questions, comments, or requests related to your information regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week — in both Bengali and English
We aim to respond to your requests as quickly as possible. Your privacy is very important to us, and we are always committed to protecting your information.
Stay with us for more information
Visit the pages below to learn about 33md's Terms & Conditions and Responsible Gaming policy.